Frequently asked questions

    Answers about the product, implementation, data, AI, pricing and contracts for recruitment agencies and recruiters.

    Product & use cases

    What is plyce?

    plyce is a cloud-based ATS and CRM for recruitment agencies and recruiters. Manage candidates, projects, clients and communication in one system, with integrated AI for parsing, matching, automation and reporting.

    Who is plyce for?

    For recruitment agencies, staffing firms and headhunters placing permanent employees and freelancers who want to manage their recruiting processes in one place.

    Do I need to install software?

    No. plyce runs in your browser. You need an internet connection and your login details. The provider handles updates and maintenance.

    How is plyce different from a standalone ATS?

    plyce combines applicant tracking and recruiting pipelines with client CRM, communication and AI Agents. Candidates, companies, contacts and activities stay connected throughout the recruiting process.

    Can I use CRM/ATS and plyce time independently?

    Yes. Both products can be used independently or combined for recruiting, freelancer management, timesheets and invoicing.

    Can I try plyce?

    Use Request Demo to arrange a personal walkthrough. We will show you the modules relevant to your business and discuss how to get started.

    Implementation & daily use

    How do I get started?

    We set up your tenant, users and roles and support configuration and data migration. The scope, timeline and support are agreed with you before the rollout.

    More about implementation

    Can I migrate existing data?

    Yes. Depending on the source system and agreed scope, candidates, companies, contacts, projects, activities and files can be migrated. Field mapping and data quality are reviewed as part of the migration project.

    How many users can I add?

    The number of users depends on your licences. Roles and permissions control which data recruiters, back-office staff and managers can view and edit.

    Are training and documentation available?

    plyce includes documentation, help texts and contextual guidance. Support requests can be submitted through the integrated helpdesk. Training and personal onboarding support are agreed according to your contract.

    Data, security & privacy

    Where is my data stored?

    Core data is hosted on AWS in the eu-central-1 region in Frankfurt. Further processing by connected services, especially AI providers, depends on your configuration. Details are covered by the contract, data processing agreement and privacy information.

    Data protection and security

    Who is responsible for candidate data?

    Your recruitment agency is generally the controller for candidate and client data, while plyce acts as a processor. Responsibilities and obligations are defined in the data processing agreement.

    How is access protected?

    Protected sign-in, encrypted transmission and role-based permissions support access security. Details of the technical and organisational measures are provided in the agreed security documentation.

    What happens to my data when the contract ends?

    Access is deactivated after the contract ends. Data-export options, deletion and retention periods follow the contract, data processing agreement and privacy information.

    AI & automation

    What AI features does plyce offer?

    AI Agents support CV parsing, summaries, matching, outreach, reports and data enrichment directly within recruiting workflows. Prompts can be configured through Prompt Engineering.

    Explore all AI Agents

    Can I choose between AI providers?

    Depending on configuration, OpenAI or Mistral can be used. We will discuss which setup fits your needs, taking functionality, contractual terms and data-protection requirements into account.

    Who reviews and is responsible for AI-generated content?

    AI output supports your work. Your team reviews it before use with candidates and clients and remains responsible for its use. Automated suggestions do not replace professional judgement, and their accuracy is not guaranteed.

    Integrations & interfaces

    Can I connect my email account?

    Yes. plyce supports Google and Microsoft connections for sending email, synchronisation and linking messages to candidates and projects within the supported feature set.

    Can I use my own career site and job boards?

    plyce includes features for job postings and incoming applications. Custom domains and white-label setups depend on your subscription and the agreed configuration.

    Is an API available?

    Interfaces and integrations are agreed according to your use case. Contact us if you want to connect plyce to other systems; scope and availability are defined individually.

    Contracts, pricing & support

    How is plyce CRM/ATS priced?

    CRM/ATS is priced per active user. Current prices are listed on the pricing page; your individual offer or contract defines the applicable terms.

    View pricing

    How is plyce time priced?

    plyce time is priced per active freelancer per month. It can be used independently or with CRM/ATS. The applicable terms are set out in your offer or contract.

    View pricing

    Are migrations or custom development charged separately?

    Custom migrations or development are scoped and quoted separately where required. We agree the services and costs with you in advance.

    What are the contract term and cancellation conditions?

    The contract term, notice periods and billing intervals are defined in your individual offer or contract.

    What support is available?

    Support channels, hours and any priorities are defined in your contract or service agreement. For questions before purchase, contact info@plyce.app.

    Still have a question? Write to us or book a short introduction.

    info@plyce.app